Other than email and self-service portal, what's your top channel of choice for users to contact you

 
Poll
Other than email and self-service portal, what's your top channel of choice for users to contact you?
Text Message (SMS) 9% [ 7 ]
Telegram 3% [ 2 ]
WhatsApp 19% [ 14 ]
Facebook Messenger 0% [ 0 ]
Twitter direct message 0% [ 0 ]
Linkedin chat 0% [ 0 ]
Google Hangouts / Chat 7% [ 5 ]
Microsoft Teams / Skype 47% [ 35 ]
Other (Please specify) 15% [ 11 ]
Total Votes: 74
 
Author
Message
SysAid VP Product
1190
 
Email is the primary channel, but what other channels would work for your users to be in touch with them regarding the service you provide them?

This message was edited 3 times. Last update was at May. 11, 2020 05:39 AM

CRF
SysAider
1
 
Rapidez

This message was edited 1 time. Last update was at Jun. 12, 2020 04:39 PM

SysAider
7
 
Slack
SysAider
1
 
Phone - Call Queue
SysAider
1
 
Phone call