Other than email and self-service portal, what's your top channel of choice for users to contact you

 
Poll
Other than email and self-service portal, what's your top channel of choice for users to contact you?
Text Message (SMS) 9% [ 11 ]
Telegram 3% [ 4 ]
WhatsApp 18% [ 21 ]
Facebook Messenger 0% [ 0 ]
Twitter direct message 0% [ 0 ]
Linkedin chat 0% [ 0 ]
Google Hangouts / Chat 4% [ 5 ]
Microsoft Teams / Skype 53% [ 63 ]
Other (Please specify) 13% [ 15 ]
Total Votes: 119
 
Author
Message
SysAid VP Product
1190
 
Email is the primary channel, but what other channels would work for your users to be in touch with them regarding the service you provide them?

This message was edited 3 times. Last update was at May. 11, 2020 05:39 AM

CRF
SysAider
1
 
Rapidez

This message was edited 1 time. Last update was at Jun. 12, 2020 04:39 PM

SysAider
10
 
Slack
SysAider
1
 
Phone - Call Queue
SysAider
2
 
Phone call
SysAider
2
 
Slack
SysAid Wiz
1194
 
We have been using Blizz by TeamViewer more and more for a few months now
SysAider
3
 
Phone call still remains a top channel.