Online aid comment integration is broken

 
Author
Message
SysAid Wiz
1768
 
Online aid comment integration appears to be broken at the moment.

If you go to https://www.sysaid.com/help-page.htm?helpPageId=4296&helpPageName=IntegrationExchange.htm

and click on "Go to user comments" in the right hand corner - no comments are displayed!
yet if you click on post reply - it will show you all the previous comments (3 pages worth).

Please can this be fixed ASAP.

Thanks.
SysAid VP Marketing
62
 
Thanks for flagging. We're investigating, I'll provide an update shortly.
SysAid VP Marketing
62
 
Hey Techguy,

Sorry for the delay in response. This issue is now fixed. Please let me know if you experience any further problems.

Many thanks,

Sophie
SysAid Wiz
1768
 
Thanks for fixing the display issue, but post reply function is broken too.
The last comment on the thread shown is Jun. 04, 2013 05:18 AM

But if you click "post reply" underneath the reply box it only shows the posts going up to Jun. 09, 2010[u] 07:44 AM (which happens to be the end of the first page of 3 pages) instead of starting at June 4th 2013!

This message was edited 1 time. Last update was at Apr. 23, 2015 05:04 AM

SysAid Product Manager Community Manager
5276
 
Hi techguy,

Thanks for letting us know, I'm checking what can be done with this

Cheers,
Danny
SysAid Product Manager Community Manager
5276
 
Hi techguy,

I have added this as a community feature request for review. Thank you for the feedback!

Have a good day,
Danny