March Tip

 
Author
Message
SysAid CEO
617
 
Hello All,

Most of you have been using SysAid for quite some time now, which means that if your end users are looking at their 'View Old Service Requests' screen, they will probably have quite a few pages by now!



This month I am going to share with you a tip for changing default sorting so that the new Service Request will always show up first. This is only possible with the Full or Trial Edition.

In order to change the default sorting order in 'View Old Service Requests', here’s what you need to do:

1. Customize the html file location as described at: https://www.sysaid.com/customize.htm

2. Edit the file 'user-end-portal.htm' and replace the line:

'< a href="EndUserSRs.jsp'

with

'<a href="EndUserSRs.jsp?sort=r.id&dir=desc'

Save the file and try to access the End User Portal.

Now you should see that the newest Service Requests IDs are sorted first.

Next month, I will be talking to you about Release 6.0. I’m so excited about all the new changes it will bring - so stay tuned for more!

Until next month,

Sarah

This message was edited 1 time. Last update was at Mar. 03, 2009 05:59 AM