How To Submit IT Support ?
Ada beberapa cara untuk meminta bantuan IT (IT Support)
Incident --> Insident is an unplanned interruption or reduction in quality of an IT service (a Service Interruption). Question/training --> This type is for general customer questions, explaining something or providing how to training.
Example :
Incident : Email problem, printing problem, application bug and error, can not access internet, can not access network share, computer problem, etc.
Question / training : Asking for guidance related IT problem, How to ?
Request via :
- Sysaid Help Desk (Press F9 or click sysaid on Desktop
- Email Helpdesk@stbc.co.id
- Direct Communication or by Phone
Service Request – A formal request from a end-user for something to be provided.
Example : Request of application Installation , Request of report or form Modification on JS, Request of Computer Peripheral, Request of Refresh Computer or Upgrade Computer, Request Of Printer Toner/Cartridge, Request of Access (such as Internet Access, JS Access, Active Directory Access), Asking to borrow computer peripheral, etc
Request via :
- EDP Support Request on JS for Service Type Request
- Computer Equipment Request for Computer & Peripheral Request or Borrowed for certain time.
Cara input melalui sysaid, edp support request, cer dapat dilihat di attachment
Edwin 02/07/2013
