Service Desk Templates

 
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SysAid Technical Writer
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Service Desk Templates

 

SysAid provides a variety of out-of-the-box templates for that you can use for your service records.

 

Template Description
Incident Templates
Failed Patches For use for automatically generating incidents for failed Patch Management deployments.
Cannot access email For use when a user is unable to access an email account. Comes with suggested category classification and title.
Cannot connect to a Wi-Fi network For use when a user is unable to connect to a Wi-Fi network. Comes with suggested category classification and title.
Error message in Outlook/Excel /Word Powerpoint For use when a user receives an error message in MS Office. Comes with suggested category classification and title.
Paper jam For use when a printer has a paper jam. Comes with suggested category classification and title.
Request Templates
Advanced Request Process For use for advanced requests. Consists of: Requests Details, Approve workflow, Close information, History log, and Related Items.
  Access shared folder For use for requests for access to a shared folder. Consists of the Advanced Request tabs and comes with suggested category classification and title.
  Permissions to use printer For use for requests to use a given printer. Consists of the Advanced Request tabs and comes with suggested category classification and title.
Basic Request Process For use for basic requests. Consists of: Requests Details, Close information, History log, and Related Items.
  Reset my password For use for requests to reset a password. Consists of the Basic Request tabs and comes with suggested category classification and title.
  Unlock my account For use for requests to unlock an account. Consists of the Basic Request tabs and comes with suggested category classification and title.
  Add paper For use for requests to add paper to a printer. Consists of the Basic Request tabs and comes with suggested category classification and title.
  Replace toner For use for requests to replace the toner in a printer. Consists of the Basic Request tabs and comes with suggested category classification and title.
  Install Adobe Acrobat Reader For use for requests installation of Adobe Acrobat Reader. Consists of the Basic Request tabs and comes with suggested category classification and title.
Change Templates
Normal ITIL Change Process Allows you to implement a full change process in accordance with ITIL best practices.
Emergency Change Process Allows for a quick analysis and approval process for urgent changes.
Standard Change Process Allows for the application for a basic approval process that does not require approval.
Patch Approval Process Applies ITIL best practices to approve patches for certain assets. Includes suggested title, description and category classification.
Change Proposal Allows for the proposing of a major change. It enables admins to receive input of relevant stake holders, assess the risk, impact, and feasibility of the proposed change, and approve or deny the change.
Problem Templates
ITIL Problem Applies ITIL best practices to determine if a problem is a minor problem or a standard problem based on the priority and recurrence frequency and activates the relevant workflow accordingly.
Standard Problem For use for standard problems. Consists of: Problem Details, Identify and Analyze workflow, Actions workflow, Major Problem Review, Close information, and History log.
Basic Problem For use for basic problems. Consists of: Problem Details, Identify workflow, Close information, and History log.

 

 

 

 

 

SysAider
5
 
Curious if there is a way to recover all these templates?

I can see remnants of the old templates, but most have been deleted.

Thanks!