Changing the Asset tag to another name?!?!?!?!?

Hi everyone,

1. How can you change the "Asset" tag on the end user portal to display another name "tag" like UserName?
2. And can you take out that "Asset" tag so that it would not get displayed?

Thank you very much,

SysAid Customer Success Manager
Dear Mit08

1. Can you please explain why you need to change the " Asset " tag , you can always see in your administrator interface if users is logged on or not .

2. in order to remove the asset tag , please follow up this instructions :

In order to remove fields on the Submit Service Request form in the End User Portal, please follow the steps below:
1. Go to ...\SysAidServer\root\WEB-INF\conf\html and copy the submit-service-request.htm file to a new html folder (eg. c:\custom_html).
2. Edit this file in the new location and save your changes.
3. Once you have made the changes specified in step 4, go to Preferences > Customize > Customized Forms tab.
a) In the HTML Files Location field, enter the full path to the new html folder.
b) Click on Save and then Reload Templates
4. To remove fields on the Submit Service Request form, please edit the submit-service-request.htm file with the following syntax : (this is regarding the Asset field )

<td class="Form_Ctrl_Label"><label>$resource.getString('submit.asset.caption'):</label></td>
<td> </td>
<tr><td height="10"> </td></tr>

Hi Shay,

Thank you very much,