Make Non-Automatic Sysaid Messages available to End Users through Self-Service Portal?

  • 2 January 2019
  • 2 replies
  • 30 views

Is there any way to achieve this? I would like our end users to be able to see all communication on a ticket that was not an Automatic Email Message. I know there is an option to "Hide" all automatic messages in the Admin Portal, but End Users cannot see their communications on a ticket at this time.

Any assistance would be greatly appreciated!

Thank you,

Gina Auer

2 replies

Does anyone have an answer for this?
I would like to feature request having notes in the Self Service portal SR view.

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