1.log on as a manager then go to design Report then click on the root of the tree "sysaid" then click on the "new report" icon above the tree.
2. a new window will appear with this title "New Report Options" choose Empty Report then click save.
3. in the next window right this string next to the Caption: Service Request
4. in the same window click the Report design tab then click the Browse button next to the "Upload Report File" and choose the Service_Request.jrxml file from the attachment after that click Apply button.
5. move to the Prompt tab (in the same window) then copy the whole text from the attach prompt.txt and put it there after that click the apply button.
6. finally go to the script tab and then copy the whole text from the attach script.txt and put it there after that click the ok button and run the report.