Small change in tagline, big news in Sysaid: SysAid is evolving to the next level

SysAid CEO
Dear SysAiders,

A Happy New Year from the team at SysAid.

Speaking of new things, we've stepped into the first day of 2009 with a slight shift in our tagline. This represents another milestone in the SysAid brand evolution we initiated back in 2007, introducing the new SysAid look and feel, as well as logo, software interface and website. You might have already noticed the difference. Instead of our trademark 'Keep IT Simple', we've expanded into a fresher concept: 'IT's That Simple'.

True, it's a subtle change, but as they say, great things come in small packages and we feel it aptly reflects the future direction of SysAid.

We are scheduling major improvements in 2009 and will soon be launching new functionalities, including two cutting-edge ITIL modules: Change Management and Problem Management. This is part of our ongoing process of providing you with more comprehensive and wide-ranging IT Management solutions.

And while SysAid advances, IT's still that simple.

Simplicity and ease of use will continue to be at the core of the SysAid experience. The new modules are built and integrated into the same mechanism currently underpinning SysAid. Which means you'll keep enjoying the same intuitive interfaces while experiencing the same ease-of-use, seamless installation and smooth integration throughout all new developments.

We believe IT's that simple.

Stay tuned for more updates.

This message was edited 1 time. Last update was at Jan. 01, 2009 06:07 AM

SysAid Wiz
How does the change management differ from the existing CMDB ?
SysAid Wiz
Obelix wrote:How does the change management differ from the existing CMDB ?

The CMDB (configuration manager database) serve a completely different purpose then the change management module, here is something i found on change management in Wikipedia:

Change Management is an IT Service Management discipline. The objective of Change Management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to controlled IT infrastructure, in order to minimize the number and impact of any related incidents upon service. Changes in the IT infrastructure may arise reactively in response to problems or externally imposed requirements, e.g. legislative changes, or proactively from seeking imposed efficiency and effectiveness or to enable or reflect business initiatives, or from programs, projects or service improvement initiatives. Change Management can ensure standardized methods, processes and procedures are used for all changes, facilitate efficient and prompt handling of all changes, and maintain the proper balance between the need for change and the potential detrimental impact of changes.

The CMDB refers to configuration items and relations between them.

Best regards.

This message was edited 1 time. Last update was at Feb. 05, 2009 03:01 AM

Pushing IT forward