CMDB and Maintenance

 
Author
Message
SysAider
15
 
Dear Sysaiders,

I wonder if you have any ideas on this matter.

Many of our customers have a service contract. Back in the day when it weren't so many servers, the maintenance was done by one man and he had a little list with dates.

The (good) thing is that we reached a point where this is no longer possible. And I wonder how to insert these maintenance dates/tasks the best way in Sysaid.

Should I make tasks? Or should I make a custom date on the CI with the maintenance date? How is it meant to be in Sysaid?

Thank you in advance for your advice.

Best regards,

Marijke
SysAid Product Manager Community Manager
5260
 
Hi Marijke,

I apologize for the late reply. I am now in the process of surveying older threads to make sure everything has been taken care of.

Do you still require assistance with this topic? If so, please let me know and I'll consult the team for the best answer.

Please let me know.

Thanks,
Danny
SysAider
15
 
Hello Danny,

For now we solved the issue by adding maintenance dates to the CI's.

I still wonder though, whether there isn't a better way in Sysaid.

Best regards,

Marijke