default data in the new sr in the field send to the user

 
Author
Message
gip
SysAider
7
 

When I do a new sr i have by default:
the admin group: None
and send to the user: the name of the administrator who is writing the new sr.
in the company: the company of the administrator who is writing the SR
assign to: with the adminitrator who is writing the new sr

I don't want this name in the field : send to the user i want: blank
And the first routing don't work but i thing it's because i have someone in the field : send to the user and something in company off course. or If i want that the routing works i must accept the field in parameters, service support , general: when every details are change. but it's a problem because when we change something after Validate the SR we change the field assign to off course.

could you help me

philippe

SysAid Customer Success Manager
156
 
In order to better assist you, can you please upload screenshots of the problem to which you are referring.
Of course, you are also welcome to email us these screenshots to helpdesk@sysaid.com for further review.

This message was edited 1 time. Last update was at Jan. 08, 2009 09:14 PM