NMUK wrote:Any further input from Sysaid?
Quick question, are you a cloud or on-premise customer please? If you're a cloud customer it would be interesting to hear your views on how you'd like this information to be shared (as for the reason in my message above).
The latest on-premise release went out this week, which means within 1-2 weeks time we will start discussing plans for the next. As part of this we'll be talking about a dedicated forum to discuss the roadmap and plans.
I understand that you'd like a dedicated forum, updates on planned bug fixes, and status of feature requests. Is there anything else that you would find of benefit? Do you think it would be most useful to stick to talking about the upcoming release, or to also include discussion on other planned improvements/enhancements that are penned for further down the line (e.g. within 1 year).
We appreciate your feedback.
I am a cloud customer - In my opinion I think the high level overview route you proposed would be beneficial to Cloud customers (i'm not sure what other cloud customers think)?
I think that the more information is given to customers the better really. As it stands we really don't know what is coming in the next release until someone has announced it a week before on the forum here or we get the little icon appear above the announcements icon.
It would be also good to include all bug fixes and feature request implementations that will be included in the upcoming release. For future releases this would also be beneficial, we would then know that Sysaid are listening when we are adding bugs and feature requests that need to be looked at asap.
To often there are feature requests that get loads of forum responses and votes and yet they are not added.
To often I find bugs, they get reported and I never get informed of when they are fixed.
All of these included going forward would be fantastic.