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This message was edited 1 time. Last update was at Jun. 04, 2015 07:41 AM
DannyTashiev wrote:Hi,
We are aware of this limitation and are looking into methods of changing it.
Moving this thread to Community Related Issues forum.
Thanks,
Danny
DannyTashiev wrote:Hi,
To update: this has been considered, but unfortunately is not possible under the current forum platform. Until a major overhaul is decided upon, we suggest using Dropbox/Google Drive or any other file hosting website and send a URL should you need to send a file through a private message.
Thanks again for the feedback,
Danny
DannyTashiev wrote:Hi,
As far as I'm aware, this feature was not a requirement and does not frequently appear in other forum systems either (without third-party addons). Since the most effective (and default) route for receiving SysAid support is through our helpdesk, which does support attachments, combined with the ease of use of cloud file hosting websites such as Google Drive and Dropbox, this particular functionality was not deemed critical.
We do however respect the desire for this feature, which is why it has been noted for a future change.
Thanks again for the feedback and your understanding,
Danny
DannyTashiev wrote:I understand how it might seem easy, but it actually requires a major code overhaul and database changes in this specific forum system
Cheers,
Danny
![[Thumb - 3.png]](/Sysforums/upload/2015/6/3/524e8ba38b2954eb187a6996e796c2c1_167439.png__thumb)