Automatic ticket creation via e-mail

 
Author
Message
SysAider
1
 
How can the system be setup to create tickets when an email is sent? I have a generic email address setup on our system that forwards to me for helpdesk related emails, but I would like the user to be able to send an email and it create a ticket automatically.

Any ideas?
SysAid Customer Relations
31
 
Hi Jwooten84,

if i understand you correctly, you are talking about the basic functionality of SysAid - creating a ticket from the email. Please refer to the following video:
https://www.youtube.com/watch?v=pvgfXlEXZTs

If that is not what you meant, please specify the scenario, and we'll be glad to help.

Regards.
Slava
SysAider
1
 
Hi, I went 3 ticket creation via email.