Problem viewing old Service Requests

 
Author
Message
SysAider
8
 
Hi, again

I have a problem viewing old Service Request, por example from 2007 or 2008. Actually I am able to view only SR of 2009.
I guess this problem is caused by a strange filter.
How can I solve this?
How can I restore SysAid in order to View all Service Requested?

Thanks!!!

Best regards!
SysAid Wiz
2447
 
Hello jsifgar,

Is this issue happens to you in the end user portal or in the administrator's interface?

Haim
Pushing IT forward
SysAider
8
 
As an Administrator.

Thanks !
SysAid Wiz
2447
 
jsifgar,
Can you please click on "customize list" (blue wheel icon) from the top icon row, and there, please click on "return to default" and save.

Can you now see all service requests?

Haim
Pushing IT forward