Survey Link

 
Author
Message
SysAider
28
 
Hi,

how can I do to get the survey link of a SR?
There is a tag in Email notification, to insert survey link in automatic notification, but I can't find a way to get this link via API (soap) or Database field.

We are working in custom notification using trigger and I wish to insert survey link

tnx
SysAid Community Manager Product Team
4929
 
Hi amarasciulo,

I've consulted with our Professional Services team, and unfortunately, there is no option to display the survey link using the API.
You could try to generate a regular notification to see the URL that is generated and then add it with the appropriate variable, eg id number that you can get from the API.
Another option would be to work on a customization as a special project by our Professional Services team, which will add the link to a field that can be used in the API. If you're interested in this option, please contact your account manager for more information.

Cheers,
Danny