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open a new Ticket with an url and a specifc "Assigned to" Person

 
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loeschdu
SysAider
1
 
open a new Ticket with an url and a specifc "Assigned to" Person
Feb. 14, 2016 02:38 AM
Hi Guys

Im writing a Programm for the User where they can rightclick on an tray icon and directly create a Ticket that is assigned to the available IT-Specialist. So in that Programm I have a string like root\itspecialist which then should be in the assignd to list in the new Ticket. Is there a way i can implement this into the URL?

Something like that:
(http://ticket.also.intra/index.jsp#/SREdit.jsp?id=0&fromId=List&SR_Type=1&templateID=12260&assignd_to=root\itspecialist)

Thanks for any help
Lukas Lustenberger
Danny Tashiev
SysAid Product Manager Community Manager
5260
 
Re: open a new Ticket with an url and a specifc "Assigned to" Person
Jun. 08, 2016 11:44 AM
Hi Lukas,

I apologize for the late reply, I somehow missed this thread.

The URL function you're describing does not exist, but starting with version 16.2.50 a new feature will be implemented which takes tickets which are assigned to an admin group (via routing rules etc) and automatically assigns them to the admin with least workload. This will be available in Cloud relatively soon, and in On-Premise in mid-summer

Let me know if this can help you.

Cheers,
Danny
Stanway
SysAider
14
 
Re: open a new Ticket with an url and a specifc "Assigned to" Person
Oct. 04, 2017 04:52 AM
The URL function you're describing does not exist, but starting with version 16.2.50 a new feature will be implemented which takes tickets which are assigned to an admin group (via routing rules etc) and automatically assigns them to the admin with least workload. This will be available in Cloud relatively soon, and in On-Premise in mid-summer
Is this functionality available now and if so how do I go about implementing it? We are on the hosted cloud system, build v17.3.52 b3.

Thanks.
Danny Tashiev
SysAid Product Manager Community Manager
5260
 
Re: open a new Ticket with an url and a specifc "Assigned to" Person
Oct. 16, 2017 04:38 AM
Hi Stanway,

You need to access the relevant admin group under Tools > User Management > Groups, and at the bottom of the page, check "Enable automatic dispatch of service records".

Cheers,
Danny
 
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