Error Analytics

 
Author
Message
SysAider
4
 
Good morning ,

I'm having problems generating the SysAid reports, when I click " Analytics > All Records " and select any report, both system standards , both those who begot it returns the error .... "Internal error while executing report ( null) . "

What can I do ?
SysAid Product Manager Community Manager
5276
 
Hi TI-RUBIO,

For this kind of issue I would recommend contacting our customer support team. I'm unable to verify if you're using the paid or free version of SysAid though, can you clarify please?

Thanks,
Danny
SysAider
4
 
Hello Danny,

We use Pro Edition v15.4.15 b2 version with Oracle data base.

This error began when upgraded to the latest version IN- House.
SysAider
4
 
Danny, I appreciate the response already opened a support request.
SysAid Product Manager Community Manager
5276
 
Thanks, please continue the investigation with out support representatives. If possible, please update this thread once a solution is found, so other customers will be able to resolve this issue faster, if applicable

Cheers,
Danny
SysAid Product Manager Community Manager
5276
 
I have also moved this thread to the Analyzer/Reporting forum.

Cheers,
Danny
SysAider
4
 
Hello Denny,

While I do not support the answer, I decided to check the log's and try to solve ... to check the logs found the information that there is no .txt and .jrxml the system defaults reports ...

"18/04/2016 15: 22: 26.769 [http-bio-80-exec-71] ERROR com.ilient - Can not read report [19] from config file [C: \ Program Files \ SysAidServer \ tomcat \ webapps \ .. \ .. \ root \ ./ WEB-INF / reportsConf / \ 19 \ script.txt]
java.io.FileNotFoundException: File 'C:. \ Program Files \ SysAidServer \ tomcat \ webapps \ .. \ .. \ root \ \ WEB-INF \ reportsConf \ 19 \ script.txt' does not exist "


"18/04/2016 15: 22: 32.066 [http-bio-80-exec-63] ERROR com.ilient - Can not read report [9] config from file [C: \ Program Files \ SysAidServer \ tomcat \ webapps \ .. \ .. \ root \ ./ WEB-INF / reportsConf / \ 9 \ report.jrxml]
java.io.FileNotFoundException: File 'C:. \ Program Files \ SysAidServer \ tomcat \ webapps \ .. \ .. \ root \ \ WEB-INF \ reportsConf \ 9 \ report.jrxml' does not exist "


With this information I tried to reinstall SysAid but still so the error continues.

Will I have to install a previous version ???? You have these files to send me ???

Thank you very much in advance
SysAid Product Manager Community Manager
5276
 
Hi TI-RUBIO,

I suggest sending this information in your ticket, I have contacted the team to escalate your ticket further and you will get a reply as soon as possible.

Cheers,
Danny
SysAider
7
 
Hi, I am having the same issue. Can you provide a solution?
SysAid Product Manager Community Manager
5276
 
Hi merva2,

Which version of SysAid are you using?

Thanks,
Danny
SysAider
7
 
Hi, this issue was resolved.
SysAider
4
 
How was this resolved? I've logged numerous tickets about this and I'm getting no where with the diabolical Sysaid support team