Once you are using SysAid agents and you wish to generate hotkey the defualt button defined is F11.
However if you want to use a combination or a specific key that is not the default you need to look for the key code that is related to this specific key, please follow the below guide:
Step 1a - find out the keycode for the key you desire:
visit this website: https://keycode.info
And simply click on the key that you wish , for example, in my case I clicked on F11 and is repsented by the number 122.
Step 1b - determining value of hotkey when you want to define a combination of several keys:
When defining a combination as your hotkey you will need to retrieve the values of all keys and sum them up. for example:
If we wish to choose CTRL+F11 then:
F1 = 112
CTRL = 512
You will add 512+112 and the hotkey value will be 634
Step 2 - configure new hotkey to agent
The code is been added on the agent in:
<property Name="ShortcutKeyValue" value="624"
Step 3 - Restart the agent service using services.msc .
Let us know how it goes!
What would be the number to use CTLR + F1 please ? I'm trying to find this information in the documentation and can't seem to find it.