Hi everyone,
On April 5th we held a focus group in which we shared SysAid’s plans for the new Self-Service Portal and the Service Catalog.
During the focus group session we shared with the attendees the prototypes of the Self-Service Portal and the Service Catalog showing some of the main features and objectives of the new modules:
- Full makeover of the end user experience
- Code-less branding and customization
- Improved data accessibility and visibility by using these new widgets:
- Scoreboard
- Announcements
- FAQ
- Banner
- Advanced search functionality for:
- Service records
- Categories
- FAQs
- Catalog items
- External data sources
- Minimize number of clicks to perform common actions
- Advanced customization:
- Banner - HTML (iframe, external sites, etc.)
- Theme - colors, fonts, icons and company logo
- Show, hide, and move position of widgets
- Catalog management:
- Multiple catalogs
- Rich catalog item information (sectioned description, images, pricing, tags, etc.)
- Progress bars for service records
- Workflow automation
- Focused promotion of services
- Reports
Thank you to all the participants for joining us and providing us valuable information by answering our poll questions. Your responses will allow us to better understand your needs, except of course in the areas where your were literally split down the middle
. Admittedly, these are the same areas that my colleagues and I are also debating on.
I’ll keep you posted as we progress on this project. In the meantime, please feel free to ask me any questions.
Tsahi Bengigi
SysAid Product Manager
On April 5th we held a focus group in which we shared SysAid’s plans for the new Self-Service Portal and the Service Catalog.
During the focus group session we shared with the attendees the prototypes of the Self-Service Portal and the Service Catalog showing some of the main features and objectives of the new modules:
- Full makeover of the end user experience
- Code-less branding and customization
- Improved data accessibility and visibility by using these new widgets:
- Scoreboard
- Announcements
- FAQ
- Banner
- Advanced search functionality for:
- Service records
- Categories
- FAQs
- Catalog items
- External data sources
- Minimize number of clicks to perform common actions
- Advanced customization:
- Banner - HTML (iframe, external sites, etc.)
- Theme - colors, fonts, icons and company logo
- Show, hide, and move position of widgets
- Catalog management:
- Multiple catalogs
- Rich catalog item information (sectioned description, images, pricing, tags, etc.)
- Progress bars for service records
- Workflow automation
- Focused promotion of services
- Reports
Thank you to all the participants for joining us and providing us valuable information by answering our poll questions. Your responses will allow us to better understand your needs, except of course in the areas where your were literally split down the middle

I’ll keep you posted as we progress on this project. In the meantime, please feel free to ask me any questions.
Tsahi Bengigi
SysAid Product Manager
This message was edited 5 times. Last update was at Sep. 19, 2017 07:34 AM