Ticket links go to Admin Portal

 
Author
Message
SysAider
28
 
Morning all,

One of our admins needs to link to specific tickets from a spreadsheet, but there is an issue with the links sometimes taking them to he Admin portal.

I've tried a few different formats but sometimes the links still take the admin to the admin portal.

http://helpdesk/SREdit.jsp?id=33369&fromId=List
http://helpdesk/SREdit.jsp?id=33369
http://helpdesk/SREdit.jsp?QuickAcess&id=33369

I have made sure that the user is logged in, so that isn't the issue.

Does anyone have any suggestions?
SysAid Product Manager Community Manager
5276
 
Hi Terry,

I don't think I've encountered this issue before. I suggest opening a ticket with our customer support team for remote investigation where you could reproduce the issue in real-time.

Once a solution is found, please update this thread for anyone else who might encounter this issue

Thanks,
Danny
SysAider
2
 
I also have this issue, no matter what URL i use i get redirected to the admin page
SysAid Marketing
151
 
eldridge1988 wrote:I also have this issue, no matter what URL i use i get redirected to the admin page

Have you opened a ticket? If not, you definitely should - Customer Support Portal.

Also, you can let your Customer Success Manager, Jason, know that you're having an issue.

Cheers,
Dena