API Rest SysAid, documentation and Support for Extracting Data

 
Author
Message
SysAider
4
 
Good morning,
My company needs to extract data from SysAid (Cloud Edition) and integrate them with other data from other software. The report and Bi service provided from Sysaid it's not ok for the purpose of the request. I need to extract data from the Sysaid by using the API provided.
I am wondering if someone has already performed this kind of task and if I can find some examples of extracting data about incidents.


Thanks in advance
SysAider
4
 
Another question,
what is the best way to go?

I see there are basically two options :
Rest API
and "the normal" API

I am testing the normal API and it's working (I cannot see an Asset Type but I guess that with Software and Computers I have all the Assets information:
https://www.sysaid.com/Sysforums/templates/default/PM/apidoc/index.html )

I saw that a WEB Rest API it's available with json answer. But I don't know if it's supported by the cloud version.

Can you give me some advices?
Thanks
SysAid Community Manager Product Team
4874
 
Hi December,

What kind of data are you interested in? Let me know and I'll check with the team on the appropriate API (SOAP/REST).

Cheers,
Danny
SysAider
4
 
Thanks Danny for your reply.
For instance can you please provide me an example for authentication via web rest api (via c#)?

Thanks in advance
SysAider
4
 
Any update?
SysAid Community Manager Product Team
4874
 
Hi December,

I'm waiting the relevant team's response on this and will update here once I get an answer.

Cheers,
Danny
SysAider
24
 
Still waiting???
Quite slow API