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Forum Search is a bit sucky

 
Author
Message
Spastibus
SysAider
40
 
Forum Search is a bit sucky
May. 24, 2016 04:00 AM
If I want to refine my search by: adding another search term, order by date, change to a specific forum, then the search annoyingly has forgotten my search terms and options.

The sorting by date option in advanced search is broken.
The pages are descending but the posts contained on each page are wrongly sorted as ascending

Also it would be nice have an option to return just threads and not just posts

Also the options are not really logical - the second one "any term or exact phrase" is stupid. Clearly searching for an exact phrase with the first options will return better results.

-Search all terms
-Search any term, or as is written

Better would be three options

Search all terms
Search any term
Search exact phrase



Danny Tashiev
SysAid Product Manager Community Manager
5260
 
Re: Forum Search is a bit sucky
May. 24, 2016 07:14 AM
Hi Spastibus,

We're aware of the issue with the current search functionality and are looking into improving it

Thanks for the feedback,
Danny
andyshep
SysAider
2
 
Re: Forum Search is a bit sucky
Apr. 19, 2017 10:55 AM
getting the search to work AT ALL would be a start...

I've just spent the last few minutes searching for loads of words, none of which returned ANY results.

any chance you could make it a bit more worky?
Danny Tashiev
SysAid Product Manager Community Manager
5260
 
Re: Forum Search is a bit sucky
Apr. 19, 2017 10:58 AM
Hi andyshep,

We're aware of the issue in the search function at the moment and our R&D team is looking at what caused it

Cheers,
Danny
Danny Tashiev
SysAid Product Manager Community Manager
5260
 
Re: Forum Search is a bit sucky
Apr. 20, 2017 04:30 AM
The search function should now be working correctly.
andyshep
SysAider
2
 
Re: Forum Search is a bit sucky
Apr. 24, 2017 09:12 AM
looks much better, getting more than 0 results now.

thanks Danny!
Sylvac
SysAider
8
 
Re: Forum Search is a bit sucky
Nov. 27, 2017 07:49 AM
hi,
I stared using sysaid a few days ago and i'm realy interestied to the search fields in the Enduser part and the adminstrator part. First of all, in the Enduser part the search field does not search any thing, I get always no result! For the administrator part, is it possible to anable the search on customized fields ?
thanks a lot.
regards.
Julien
Danny Tashiev
SysAid Product Manager Community Manager
5260
 
Re: Forum Search is a bit sucky
Nov. 28, 2017 11:31 AM
Hi Julien,

You can hover with your mouse over the search bar to view which fields it searches in. It should work in End-User Portal -- if it doesn't, please open a ticket with our support team to investigate this.

Regarding search in customized fields - I believe this can be enabled by our Professional Services team. Please contact your account manager for this.

Cheers,
Danny
Sylvac
SysAider
8
 
Re: Forum Search is a bit sucky
Nov. 29, 2017 04:12 AM
Hi Danny, thanks. Would it be possible to add colomns to the search engin in the future? Best regards Julien
Danny Tashiev
SysAid Product Manager Community Manager
5260
 
Re: Forum Search is a bit sucky
Nov. 29, 2017 08:46 AM
We will be considering adding more fields to the search when re-designing the Admin side. At the moment though, you can check with Professional Services as I've mentioned
 
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