Dell Warranty check add on

 
Author
Message
SysAid Community Manager Product Team
4866
 
Hey guys,

We would like to update you that we have recently discovered that Dell has changed their API which allows us to retrieve warranty information via the Dell Web Service Add On. The immediate effect is that anyone that is utilizing the Dell Add on, under Third Party integrations will stop getting updated warranty information from the Dell Web Service for their assets.
We are in the process of creating a fix that will comply with Dell's new API and will update this post once we have news.

Cheers,
Danny

This message was edited 1 time. Last update was at Jun. 05, 2016 08:39 AM

SysAid Wiz
576
 
How much is this add-on btw? I've been wanting this for years, and never knew it came to fruition?
SysAid Community Manager Product Team
4866
 
Hi 5.7FSN,

This integration is completely free and has been out for a while now. We have a whole thread on third-party integrations over at the SysAid Integration forum discussing this. I suppose you will be interested in this once it's fixed?

Cheers,
Danny
SysAider
1
 
What is the ETA on the fix for this add on?
SysAid Community Manager Product Team
4866
 
Posted by Oded in the other thread:
An update on the Dell Warranty integration:
We have been able to enable this add on by utilizing an API Dell have provided for warranty lookup based on serial numbers.
Recently Dell have shutdown this method and that is the reason the add on stopped pulling warranty information.

We have been in contact with Dell regarding an alternative API / method and we were told that they have changed the way they work, and effective immediately - they do not allow us as a software vendor to perform this task.

The alternative suggested by them was for each customer to fill out a form and get an API key and then utilize it to pull warranty information - we are looking into this option - but it looks like a complex procedure
I will update once we have other news
Super SysAider
59
 
Dell integration is working perfectly fine on a product that we use called Lansweeper. I don't understand why it's such a "complex procedure" for SysAid.
DvW
SysAider
14
 
Danny,

Has any progress been made on the Dell warranty add-on?
SysAider
1
 
I am also very interested in this functionality for life cycle replacements
Richard
SysAider
12
 
I'd also like to know the status of this, and when this will be repaired. We largely use Dell computers. Having the warranty info pulled in from the computer is a standard or baseline piece of information, and this should have a higher priority to be repaired. Thanks!
SysAider
35
 
Same here. Any update?