Now I keep getting the must restart prompt when trying to install the sysaid 14.1 patch. I've restarted 5 times and it keep getting it.
Kobi Versano wrote:Hi everyone,
Before upgrading to 14.1 with a Derby database you need to make sure there are no MSSQL instances installed on your server. If there are Go to Add/Remove Programs and uninstall it.
Also go to your Program Files folder and make sure you don't have a 'SysAidMsSql' folder. If there is, delete it.
Finally, if you have a Derby database you can only upgrade to version 14.1 from version 9.1. Make sure you have the correct version by clicking your username at the top right and selecting 'About.
If your version is lower than 9.1, click this link to download the upgrade patch to 9.1 for your server.
I hope this helps.
SysAid Customer Relations
This message was edited 2 times. Last update was at Apr. 11, 2014 07:26 PM
This message was edited 1 time. Last update was at Apr. 14, 2014 05:02 PM