Interesting. I suggest contacting our customer support team with your SysAid logs after reproducing the issue for deeper investigation. To download the logs you can either:
Click on your profile on the top-right of the SysAid screen > About, and in the popup window that opens click on "Download Log File".
If the above doesn't work, please collect following folders/files manually:
...\SysAidServer\root\WEB-INF\logs (entire folder, zipped)
...\SysAidServer\logs (entire folder, zipped)
...\SysAidServer\tomcat\logs (entire folder, zipped)
Afterwards, please create a ticket in our Helpdesk
, copy your issue description, and attach these log files.
Please update here once the issue is resolved.