Links from the email notification to the relevant SR

 
Author
Message
SysAider
10
 
where this line set up

<a href="https://YOURSERVERNAME:8080/SREdit.jsp?id={$ID}">click here to go to the request</a>
SysAider
10
 
where this line set up

<a href="https://YOURSERVERNAME:8080/SREdit.jsp?id={$ID}">click here to go to the request</a>
SysAider
10
 
where this line set up

<a href="https://YOURSERVERNAME:8080/SREdit.jsp?id={$ID}">click here to go to the request</a>
SysAider
17
 
Hello dear SysAiders

I also tried to put a link in email-notifications for end-users to go directly to "View SR" page. I used this link
<a href="https://server_url/EndUserSRView.jsp?id=$ID">click here for bla bla</a>

This link also works, but they need to logon. That is a problem for my end-users, because they are using deployed shortcut, which log them on automatically. They are not using login and password, they even don´t know any logon details.

Now i read about SSO and tried it with editing the following file: serverConf.xml file located at ...\SysAidServer\root\WEB-INF\conf.
See here: https://www.sysaid.com/Sysforums/posts/list/30/277.page

After these changes I tried to restart the service „SysAid Server“. It stops, then it starts and stops again immediately and nothing works.

Whats the problem?

Thank you
SysAider
1
 
This no longer works for me in the current version sysaid cloud:

<a href="https://server.url/SREdit.jsp?id=$ID">Click here to access your ticket</a>

Is there a new URL for this version of sysaid?
Super SysAider
51
 
Hi All,
Sofia from SysAid support solved this excellently.
You only need change link to
"<a href="https://servicedesk.yourdomain.com:443/EndUserSRView.jsp?id=${ID}&EndUserLink=YES">Link to SR ${ID}.</a>"

It works for End Users with SSO.

It may be useful for new SysAiders.

Karel
SysAider
12
 
Does "EndUserLink=YES" still work with v20 in the cloud? I am not having luck with getting end users to see the SR. When an admin clicks it the page loads as it should to the ticket, but when an end user clicks it they see a lock and "You do not have permission to perform this operation."
Elite SysAider
187
 
byransays wrote:Does "EndUserLink=YES" still work with v20 in the cloud? I am not having luck with getting end users to see the SR. When an admin clicks it the page loads as it should to the ticket, but when an end user clicks it they see a lock and "You do not have permission to perform this operation."


If you are using the self-service portal, the link for end user must be composed in this way:

or


If you are still using the end user portal, the link is:

This message was edited 1 time. Last update was at Dec. 22, 2020 03:34 AM

SysAider
12
 
Thank you! I was unaware there was the ability to do it with the Self Service portal so that is cool.

Unfortunately I am getting permission issues as well so I have a ticket in for help with that.