This thread has been very helpful. However, after implementing an initial request to remove some fields, my manager wants to add part of the field list back. Let me explain:
I was asked to remove the category fields (Category, Subcategory, Tertiary Category). The rationale behind this was that our users struggle to select appropriate categories for their tickets (hence my signature). I sucessfully implemented this by removing the following block of code from the submit-service-request.htm file:
After reviewing the changes, I was asked to put the first category (Category) back on the page. I guess my manager felt the users could select the right primary category. So, I removed the tags for Subcategory and Third Category thinking this would remove the 2 extra combo boxes from the form. So the block read like this:
To my surprise, all three were still there. What can I do to hide the Sub Category and Third Category fields? Keep in mind that I do not want to disable the Third Category completely since our administrators will be using this to provide the necessary detail for reporting on our service requests. Also note, I verified the usual: Updated the Templates, I restarted the server, restarted my browser, deleted all browser cache and refreshed the page to make sure IE was not caching the old view.
Thanks in advance!
This message was edited 1 time. Last update was at Nov. 03, 2009 03:14 PM
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