Asaf wrote:Hi All,
We were investigating this issue and we were able to find the problem that cause the connection failure on some of the Win 7 machines.
A new agent will be released next week. We will send you all a notification and we will ask you to help us by testing this new agent on your site.
Hopefully it will work in all cases.
This agent will include the fix for Windows 7 for SysAid 6.5. In a few month we are expecting to have a new SysAid release, 7.0, with a new version of the remote control tool which will improve the RC performance and will fix some known issues as well.
When this week will this be available and how will we be contacted about it?