Import CIs

 
Author
Message
SysAider
8
 
Errors
With 0 >> Please provide a key field index 1 - 10
With 2 >> Please choose one of the imported fields to be the key field.
An idea?

SysAid Community Manager Product Team
4938
 
Nope, unless I'm missing something. I suggest checking this with support.
SysAider
8
 
Ok thanks.
I hope me account manager will have some imformations for me as quick as possible.
SysAider
2
 
Getting an error:
Please choose one of the imported fields to be the key field.
SysAid Community Manager Product Team
4938
 
Hi Nasir,

Did you choose one of the fields to be a key field?
SysAider
5
 
Hello, I amalso having a hard time getting the CI import to work.

I get this error:

"Please provide a valid value to field ID for item 5."

After getting this, I deleted the column and removed it from the import and ran it again with a totally different field in position 5 and it gave me the same error.

Is the CI import working at this time or have your recent changes caused this feature to break?

Please advise as I am under a deadline to import these items and Sysaid will not let me do it.
SysAid Community Manager Product Team
4938
 
Hi eSmith,

This functionality should work without a problem.
Please contact our support team for further investigation into this issue.

Cheers,
Danny