How to - Add HTML tags to your SysAid notifications

 
Author
Message
SysAider
1
 
Hi,

I have setup our Email notifications to be HTML format. I have done this so we can customise the look and field options the end user recieves. After setting up the Email Integration option UTF-8, the user recieves a HTML based notification no problem but with no formatting. The notification is just one string of text.

Is there a default HTML page that I can edit to add my own tags, images etc. If so where is this located? I have searched on the server under html docs but not really anything that I could edit!

Any help would be appreciated
rebooty
SysAider
49
 
Does anyone have template/examples we can try out. I do not write HTML nor have interest in doing so, sorry.

Mark
SysAid Customer Relations
156
 
To D3lta, in order to address this issue, can you please open a service request at helpdesk@sysaid.com regrading this issue and provide us with the following:
1. A screenshot of Preferences > Integration > Email.
2. A copy (or screenshot) of the email message which you have received.
Super SysAider
96
 
Hi,
I'd like to be able to add our company logo to some of our email notifications.
Looks like v7.5 is already sending out HTML formatted emails, so would it be just a case of including an html tag into the template via Customize => Customized Notifications => “Email body to end user regarding a Service Request” and then adding a <img src="location"> somewhere down the bottom?

If so, can i dump the image in the root as per https://www.sysaid.com/Sysforums/posts/list/3792.page#17435 and point the src to there or do I have to put in in the html files location and then change my HTML Files Location to point to that place? as per https://www.sysaid.com/customize.htm?
SysAider
14
 
I'd like to know the paths to use, too. I'm eager to put <img>s in my notifications, but can't figure out the paths. I tried using with no success. I also tried , where imagefilename.png exists on the SysAid server in \%SysAidServerInstallLocation%\root\imagefilename.png. HALP!
Thanks.
Super SysAider
96
 
Have got it working via SysAid's help who advised to place the desired logo in the ..\SysAidServer\root folder and then add the following code to you customized notification: <img src="https://SERVERORT/sysaid_logo.png" alt="Fintech" />
SysAider
14
 
Thanks, lwyatt - it looks like I just neglected to close the tag correctly.... . My first example from the previous post worked just fine, when the tag was closed like
SysAider
1
 
after change to html, my email integration doesnt work, i never got email notification anymore..pls help
SysAid Customer Relations
761
 
Dear -Tiara-,

Please open a service request with SysAid at helpdesk@sysaid.com and provide us with the following:

1. Please send yourself a test message, using the envelope icon on the top bar.
Did you receive the email on your mailbox?

2. Please provide us with screenshots of:
Preferences -> Help Desk Settings -> General Settings tab.
Preferences -> Help Desk Settings -> Routing tab
Preferences -> Integration -> Email tab > Modify (if you have more than one integration, please send a screenshot of each integration)

3. Please provide us with your entire ...\SysAidServer\root\WEB-INF\logs folder (zipped)

We're looking forward to receiving the requested information from you.

Thanks Inna.
VMS
SysAider
1
 
I am having an issue adding the following HTML tag branding. When I copy and paste anything into the Content Charset the emails wont send out. Please see code I am using below.

<div style="font-family: 'Franklin Gothic Book', Calibri, sans-serif;">
<p>
<span style="font-size: 10pt; font-family: 'Franklin Gothic Book', Calibri, sans-serif; color: #000000;">
<b>%%displayname%%%%CustomAttribute2%%</b>
<br>%%title%%</span>
</p>
<p>
 <a href="http://www.vmsbiomarketing.com"><img src="https://vmsprs.com/images/VMSEmail2016/VMS_BioMarketing.gif" width="251" height="30" alt=""/></a> <br />
<a href="http://reviews.greatplacetowork.com/vms-biomarketing"><img src="https://vmsprs.com/images/VMSEmail2016/GPTW_2015.gif" alt="Proud to be in the top 100 best workplaces for women." width="145" height="82" /><img src="https://vmsprs.com/images/VMSEmail2016/GPTW_2016.gif" alt="Proud to be in the top 100 best medium-sized workplaces and one of the best in places for women to work in America." width="142" height="82" /></a></p>
<p>
<span style="font-size: 9pt; font-family: 'Franklin Gothic Book', Calibri, sans-serif; color:gray;">
501 Pennsylvania Parkway, Suite 100  |  Indianapolis, IN  46280
</span>
<br />
<span style="font-size: 9pt; font-family: 'Franklin Gothic Book', Calibri, sans-serif; color:gray;">
p 317.805.6600, ext %%CustomAttribute1%%  |  m %%MobileNumber%%
</span>
<br />
<span style="font-size: 9pt; font-family: 'Franklin Gothic Book', Calibri, sans-serif; color:gray;">
<a href="mailto:%%Email%%" style="color:#808080;">%%Email%%</a>  |  <a style="color:#808080;" href="http://www.vmsbiomarketing.com/">vmsbiomarketing.com</a></span>
</p>
<p>
<a href="https://www.linkedin.com/company/vmsbiomarketing"><img src="https://vmsprs.com/images/VMSEmail2016/LinkedIn.gif" alt="Follow up on LinkedIn" width="40" height="38" /></a>
<a href="https://twitter.com/VMSBioMarketing"><img src="https://vmsprs.com/images/VMSEmail2016/Twitter.gif" alt="Follow us on Twitter" width="40" height="38" /></a>
<a href="http://www.instagram.com/vmseducators"><img src="https://vmsprs.com/images/VMSEmail2016/Instagram.gif" alt="Follow up on Instagram" width="40" height="38" /></a>
<a href="https://www.youtube.com/user/VMSbiomarketingVideo"><img src="https://vmsprs.com/images/VMSEmail2016/YouTube.gif" alt="Follow us on YouTube" width="43" height="38" /></a>
</p>
<p>
<span style="margin:5pt 0 0 0; font-size: 9pt; font-family: 'Franklin Gothic Book', Calibri, sans-serif; color:gray">
Confidentiality Note: This message is intended only for the use of the named recipient(s) and may contain confidential and/or proprietary information. If you are not the intended recipient, please contact the sender and delete this message. Any unauthorized use of the information contained in this message is prohibited.</span>
</p>
</div>