How to upload and download Knowledgebase items into the SysAid community

 
Author
Message
SysAider
2
 
We receive this mensage:

"Erro ao carregar um tópico do fórum no seu SysAid local - problema de conexão com o fórum"
SysAider
2
 
I receive this mensage:

Erro ao carregar um tópico do fórum no seu SysAid local - problema de conexão com o fórum
SysAider
1
 
We're using a hosted SysAid trial instance, and when trying to upload a KB article I get this error message:

The 'User Local Sysaid Server URL' is invalid Please go to 'My Profile' for updating it!

I see that setting in my community profile, but where would I find the correct setting for our trial system? The base URL (ending with "sysaidit.com") doesn't seem to work.