SysAid HelpDesk App Beta version for Android has been released!!!

 
Author
Message
SysAider
38
 
Took a couple of tries but I was able to login. I'm not really sure the if force closes when rotating screen have been fixed, because the screen won't rotate

Moto Droid (2.2) If I rotate the device nothing happens. If I slide out the keyboard it appears the list refreshes but the orientation does not change.
SysAider
38
 
Also, randomly getting force closes. Sometimes I will open the app and it force closes immediately. 5 seconds later try to re-open and it launches fine.
SysAider
4
 
I get failed to get data from server: https://......../moble/login.jsp?nomenu=true.
Do i need to enable someting in sysaid aswell?
SysAider
34
 
I've got the app running on an Evo with Android 2.2.... it had installed the app under 2.1, and after I upgraded I began to get force closes. I uninstalled / reinstalled the app, and it has been working well since. One thing I would like to see in the app as well is the Knowledge Base- when I'm out on a service call, I have my phone, and the KB would save time from searching the web for answers.
SysAider
38
 
Uninstall and reinstall did not fix the force close issues.

When I slide out the keyboard on my Moto Droid (2.2), the list refreshes and for a moment I see a message: "You do not have permission to open this page https:/"

SysAider
17
 
Glad to see SysAid is supporting the multi-platform dev environment. App runs well on my HTC Evo 4G running Android 2.2 but leaves many capabilities and features to be desired.

Just a suggestion for the SysAid Devs, to possibly save future headaches with support and maintenance for application overhead - but why not simply implement a roboust mobile site?

Currently there's nothing available on the apps for iPhone or Android that can't be done through a decent mobile browser.

This message was edited 1 time. Last update was at Aug. 10, 2010 11:41 AM

SysAider
34
 
I had a chance to use the app more today... it worked great. Another "nice to have" would be a way to log your activities with the app. The app is great for creating a quick request, and viewing general SR info, but a way to log my time while out in the field would be great.
Super SysAider
70
 
Hi JesseK_D3,

First - We where very glad to hear that you liked the app.
Fell free to update our feature request forum with every suggestion you may have.
https://www.sysaid.com/Sysforums/forums/show/101.page

Liran -
SysAider
1
 
Will this app work with SysAid CSS?
SysAid Customer Success Manager
1090
 
Hi Piet.Petersen,

You will be able to use SysAid App to login to your CSS account but it will be the same app that we created for the SysAid IT edition so you will have the Asset section that you can't use.
Best Regards,
Itay
SysAider
1
 
Had to open external port (hope the code and web server are secure) but the app is pretty good. would like to be able to sort the open tickets. i like to use the reverse ticket number order.
SysAid Customer Success Manager
1090
 
manincharge,

Not sure why you had to open a port in order to login to your CSS account because we are using the same port as you connect from you pc or the web browser on you Blackberry.

Please change back the settings and then try to login to your CSS account using the Blackberry browser and let us know if this works.

I wasn't able to reproduce your issue in WiFi or the 3G network.

This message was edited 1 time. Last update was at Sep. 19, 2010 08:49 AM

Best Regards,
Itay
SysAid Customer Success Manager
1090
 
Hi manincharge,

Can you please let us know if you are using https or http to login? Are you using special characters to login? Are you using CSS v2.5 or 2???
Best Regards,
Itay
SysAider
18
 
It does not remember my server name (https), userid, or password. It does force close from time to time running on Android 2.2

This message was edited 1 time. Last update was at Nov. 16, 2010 10:03 AM

SysAider
1
 
Good stuff...!

Bye,