SysAid Third-Party Integrations

 
Author
Message
SysAider
1
 
Hello, Teamviewer is compatible with MSP version of SysAid?
SysAid Community Manager Product Team
4929
 
Yes.
Elite SysAider
149
 
Does LogMeIn Rescue still require the Administrator to have the SysAid Administrator rights in order to setup their ID and use the integration?

We would love to be able to use this feature but because of the way SysAid's configuration is setup, we cannot make all administrators SysAid Admins just so they can configure their LogMeIn credentials. With 65 Administrators, that's just giving too many people too many rights and opportunities to make a mistake with something that affects more than their own team.

A better place to put LogMeIn credentials would have been the user profile.
SysAid Community Manager Product Team
4929
 
Hi Chris,

We have FR #24910 and #24913 for this functionality. There is no ETA yet, unfortunately. You can follow this thread for any future updates.

Cheers,
Danny