SysAid Third-Party Integrations

 
Author
Message
SysAider
3
 
Hello, Teamviewer is compatible with MSP version of SysAid?
SysAid Product Manager Community Manager
5276
 
Yes.
Elite SysAider
158
 
Does LogMeIn Rescue still require the Administrator to have the SysAid Administrator rights in order to setup their ID and use the integration?

We would love to be able to use this feature but because of the way SysAid's configuration is setup, we cannot make all administrators SysAid Admins just so they can configure their LogMeIn credentials. With 65 Administrators, that's just giving too many people too many rights and opportunities to make a mistake with something that affects more than their own team.

A better place to put LogMeIn credentials would have been the user profile.
SysAid Product Manager Community Manager
5276
 
Hi Chris,

We have FR #24910 and #24913 for this functionality. There is no ETA yet, unfortunately. You can follow this thread for any future updates.

Cheers,
Danny
SysAider
2
 
I setup Google SSO immediately upon implementation to simply authentication for all users. We would really like our technicians to be able to use the mobile app. I have been told there is no way we can use the app. I have asked if I can simply convert these users from SSO to LDAP and that isn't possible either.

Using a browser on a phone is not working well either. After authentication it redirects to mobile site and fails. Have to retype url in address bar, then it will work.

Any updates or suggestions regarding Google SSO?
SysAider
1
 
Good morning,

We use Control at our site on our systems for remote control. Is there any plans to get an integration for ConnectWise Control?

Micahel
SysAider
8
 
Is there a listing off all the third-party integrations that SysAid has already developed and implemented?

We are using cloud:
Server URL: https://millersvilleuniversity.sysaidit.com
Account Name: millersvilleuniversity
SysAid Edition / Package: Education Enterprise Edition
Build Number: v20.1.70 b36

Thank you.

-Dominic
SysAid Wiz
1194
 
DominicPirocchi wrote:Is there a listing off all the third-party integrations that SysAid has already developed and implemented?

We are using cloud:
Server URL: https://millersvilleuniversity.sysaidit.com
Account Name: millersvilleuniversity
SysAid Edition / Package: Education Enterprise Edition
Build Number: v20.1.70 b36

Thank you.

-Dominic



Hi Dominic,

yes if you are logged in as SysAid administrator go to Settings -> Integration -> Marketplace! You can activate after the selection with the button Get it!

Cheers
SysAider
8
 
Thank you. That was exactly what I was looking for. Have a great day.
SysAider
8
 
We use Microsoft Teams and I noticed that you have an integration for Skype for Business (SFB) which Microsoft is phasing out in preference of Teams. Is there an integration coming for Teams?

Thank you,

-Dominic
SysAid Wiz
1194
 
DominicPirocchi wrote:We use Microsoft Teams and I noticed that you have an integration for Skype for Business (SFB) which Microsoft is phasing out in preference of Teams. Is there an integration coming for Teams?

Thank you,

-Dominic


Hi Dominic,

so far there is no integration for teams! But an interesting thought. What would you like to have integrated from teams. What is your thought

Cheers Karlson
SysAider
8
 
Communication similar to the Slack integration and SFB communication.

Seems it was put in back in 2018, but I guess it needs to be upvoted more? Curious, as SysAid has SFB integration and Microsoft is moving away from SFB to Teams.

Request: MS Teams integration FR#34227

https://community.sysaid.com/Sysforums/posts/list/16276.page#64914
SysAider
2
 
Are there any plans for integration with the Kronos HR core system. We starting a conversion from out old system to Kronos. From our understanding there is automated processes in Kronos for on boarding, it would be great if that process could open an SR in sysaid to get the departments outside of HR involved.
SysAider
2
 
Hi
Is there a integration with Jenkins. to trigger a parameterized jenkins job.
SysAider
2
 
Hi
I want to trigger a Jenkins parameterized job through Sysaid CR, is there a way to integrate this?