Using SysAid with gmail.....



I found a solution to integrate SysAid with

Gmail requires the use of SSL for email, and this is not supported by SysAid.

Using Stunnel it is possible to do this.

with the configuration proposed by SpamPal for windows in ths article:

and i can send and receive mails to and from a account.
The stunnel the configuration is:

c:\stunnel\stunnel.conf { then configuration file }

cert = stunnel.pem
socket = l:TCP_NODELAY=1
socket = r:TCP_NODELAY=1

client = yes
debug = 7
output = stunnel.log

accept =
connect =
accept =
connect =

In the Preferences/Integration/Email section of your SysAid:

Outgoing emails

SMTP host name :
SMTP port :259
Email address
User (optional for authentication)
Password (optional for authentication) :mypassword
Encoding : utf-8
Content type :text/plain; charset=utf-8

Incoming emails

"Checked" Enable incoming email integration.
"Checked" Enable SSL Secure

Warning! Do not use your own email address. Inputting your own email address will disable it.
Please input an email account created especially for the email integration.

Protocol : POP3

Mail Server Email address

User Password :mypassword

This is enough to send and receive emails.

You can change the ip adress for a server like ande send the mails true this server.

This solution works with any software that is needed to send mails through gmail

I hope this can help.
Ignacio Farías Díaz

This message was edited 1 time. Last update was at Mar. 18, 2009 10:48 AM
Ing. Ignacio Farías Díaz
SysAid Wiz
Hello ifarias.
Thank you for your guide, but i think this post should not be in the feature request forum, so i'm moving it to the FAQ forums so it can be found easily.

Best regards.
Pushing IT forward
I forget something

# Configure your client to match the settings below:
Incoming Mail (POP3) Server - requires SSL:
Use SSL: Yes
Port: 995
Outgoing Mail (SMTP) Server - requires TLS: (use authentication)
Use Authentication: Yes
Use STARTTLS: Yes (some clients call this SSL)
Port: 465 or 587
Account Name: your full email address (including or
Email Address: your email address ( or
Password: your Gmail password

or follow the link:
Ing. Ignacio Farías Díaz

I try your solution, but for me: not run.
SysAid can receive emails (before your solution too), but can't send messages.

We have google apps account:

just some questions:
- Why port 259?
- Is neccesary a mail client in my server?

Can you help me?

Kind regards,

SysAid VP Customer Success

SysAid release 6.5 now supports SSL for both SMTP and POP3/IMAP. This means that gmail is fully supported for email integration.

SysAid Customer Success Manager
Hi guys,

As you all know since v6.5 SysAid support email integration with Gmail accounts and in some cases it requires TLS connection and not SSL and in this case you will need to contact our support team

Before you do, please try to enable the SSL check box and replace the port number to 587.

Let me know if this helps you guys.

Looking forward to hearing from you.

This message was edited 2 times. Last update was at Dec. 13, 2010 04:47 AM

Best Regards,
Hi all,

I am unable to get integration fully functional. The gmail setting were enter correctly. System are able to receive email. but unable to send any email.
SysAid Customer Success Manager
Hi LoCoLyRiC,

Welcome to our community.

This can happen either because the SMTP settings are incorrect or the notification regarding SR's were customized incorrectly.
Please make sure you set the following under Preferences> Integration > Email > Modify:
SSL : should be checked
User : YourEmailAddress (
Password : this mailbox password.

If It's still doesn't work, please go to Customize > Notification > click on "Return All to Default".

Please update me on your progress.

Looking forward to hearing from you.
Best Regards,
I'm having the same problem. Incoming mail works fine but outgoing is a no go. I've tried everything I can think of at this point. Error log below. My SMTP settings say to use TLS encryption, not SSL. I've tried with and without the SSL as well. Tried using the POP and/or IMAP ports and configuration and can't get anywhere. This is the final piece needed for us to get going with this system....

2012-08-24 16:34:01,116 [Thread-766] ERROR com.sysaid - Exception while sending email, message:Could not connect to SMTP host:, port: 587
javax.mail.MessagingException: Could not connect to SMTP host:, port: 587;
nested exception is: Unrecognized SSL message, plaintext connection?
at com.sun.mail.smtp.SMTPTransport.openServer(
at com.sun.mail.smtp.SMTPTransport.protocolConnect(
at javax.mail.Service.connect(
at Source)
Caused by: Unrecognized SSL message, plaintext connection?
at com.sun.mail.util.SocketFetcher.configureSSLSocket(
at com.sun.mail.util.SocketFetcher.getSocket(
at com.sun.mail.smtp.SMTPTransport.openServer(
... 4 more

Hi all,
I have the same problem and the same error message.
Gmail with no ability to send email, you have any idea of what email provider to use?

This message was edited 1 time. Last update was at Nov. 09, 2015 10:38 AM