Managing ERP Authorization roles as CI

 
Author
Message
SysAider
5
 
Hi,

we are extending actually the usage of our Sysaid System from pure incident Management of one System/Software area to full scope ISMS.

One of the requirements is to manage requests for ERP authorizations.

Process is usually:
1 User places an authorization request
2 Manager, and if necessary process responsible have to accept the request
(this requests have to be sent out from Sysaid and they have to Reply)
3 after acceptance one of the defined roles will be authorized to the user

Requirements to Sysaid:
- manage entire process from within System (authorization requests to Managers will be handled from within the System by Helpdesk Team)
- manage authorization role as Kind of CI to always be able to see who has that authorization role from within the CI

I actually only see the possibility to manage the request process from the incident (any ideas?).

I have not found a way to use an ERP role as CI (any idea?).

Thanks in advance!

DP
SysAider
5
 
Hi,
am I the only one facing this issues?

BR
DP