I have setup a free cloud account and was sent the login details which allowed me to login fine. No more than 3hrs later i have tried to login again and it won't accept the credentials, even though i haven't changed anything. I tried to reset the password but it tells me it doesn't recognise the username/email address of the account i am trying to reset. Any ideas? SysAid support bluntly refusing to help as I'm not a paying customer. I might be a paying customer in the future but if i can't even logon to use the product then they are never going to win my business.
Can't login to Free Cloud account
Author
Message
Can't login to Free Cloud account
Aug. 20, 2017 04:01 AM
Re: Can't login to Free Cloud account
Aug. 21, 2017 08:41 AM
Hi Steve,
I've sent you a private message with login information.
Cheers,
Danny
I've sent you a private message with login information.
Cheers,
Danny
Re: Can't login to Free Cloud account
Oct. 10, 2017 04:17 AM
I am facing same issue.
Created new free cloud account and unable to login first time with sysaid provided credentials.
Sysaid support denied to help me by providing correct credential for the first time which is the basic and initial need of any customer both free or paid. They show us a funny reason that we will not get help from them as we are not a paid customer.
Can anybody help me on this? We are not able to login not a single time since we created that free account. I created it not more than 24 hours before.
Thanks,
Pratip Ghosh
Created new free cloud account and unable to login first time with sysaid provided credentials.
Sysaid support denied to help me by providing correct credential for the first time which is the basic and initial need of any customer both free or paid. They show us a funny reason that we will not get help from them as we are not a paid customer.
Can anybody help me on this? We are not able to login not a single time since we created that free account. I created it not more than 24 hours before.
Thanks,
Pratip Ghosh
Re: Can't login to Free Cloud account
Sep. 06, 2020 09:44 AM
I have same issue. Got credentials copy&paste and have:
Incorrect account ID.
Letters must be typed in the correct case.
Please make sure the Caps Lock key is disabled.
Incorrect account ID.
Letters must be typed in the correct case.
Please make sure the Caps Lock key is disabled.
Re: Can't login to Free Cloud account
Sep. 06, 2020 09:44 AM
I am facing same issue too. I cant login at all. Even self-help for password reset doesn't work too.
