Add a new link of type CI - fails

 
Author
Message
SysAider
47
 
I've created a change request to which I want to link a Configuration Item which is affected by this change.
My CI List contains over a thousand items.
In the change, in the "Add a new link, of type" dropdown, I select "CI."
Then select a relationship.
Then click the Add button.
I am presented with an empty dialog. See attachments.
SysAider
47
 
If I go to the CI, I can link it to the Service Record (Change).
This is an inelegant workaround.
I think I should change my title to SysAid Entomologist, since this is the biggest collection of bugs I've ever seen.
SysAider
47
 
I need a real fix for this.
SysAid Wiz
317
 
abrumer wrote:
I think I should change my title to SysAid Entomologist, since this is the biggest collection of bugs I've ever seen.


Do you check fi there is any filter (dynamic or static) in the SelectCIs view?
You can edit it from CMDB.
Maybe some value in filter can alter the javascript execution...

Cheers!
SysAider
47
 
Do you check fi there is any filter (dynamic or static) in the SelectCIs view?
You can edit it from CMDB.
Maybe some value in filter can alter the javascript execution...


An excellent suggestion; unfortunately I've already looked at this, and I have no filters set.
You did however give me the idea that the problem could be with using a Custom View. Unfortunately, all of the views have the same issue as well.

But I appreciate the suggestion. Thanks!
SysAid Wiz
317
 
Does the sysaid.log report any error?
SysAider
47
 
No errors reported.
SysAid Wiz
317
 
You better ask for support to SysAid Support Team