LDAP stopped refreshing

 
Author
Message
SysAider
2
 
My ldap stopped refreshing. I'm running SysAidRDSx64_17_4_40. The "sysaid discovery service" us running as a domain user that has admin privileges. I've tried uninstalling and re-installing.

I have tried deleting the LDAP integration and re-creating. If I click "check settings" I receive message "connection succeed".

C:\Program Files\SysAidRemoteDiscovery\root\WEB-INF\logs\

rds log file shows:

2017-12-13 14:36:28,610 [pool-1-thread-1] INFO discovery.service - checking ldap configuration....
2017-12-13 14:36:32,579 [pool-1-thread-2] INFO discovery.service - checking ldap configuration....
2017-12-13 14:37:00,657 [pool-1-thread-3] INFO discovery.service - checking ldap configuration....
2017-12-13 14:37:56,939 [Thread-20] INFO discovery.service - Can't perfom refresh from LDAP for domain () if less then 3 hours has passed from last successful refresh.
2017-12-13 14:58:44,528 [Thread-21] INFO discovery.service - Can't perfom refresh from LDAP for domain () if less then 3 hours has passed from last successful refresh.
2017-12-13 15:13:47,239 [Thread-22] INFO discovery.service - Can't perfom refresh from LDAP for domain () if less then 3 hours has passed from last successful refresh.
2017-12-13 15:22:14,007 [pool-1-thread-8] INFO discovery.service - checking ldap configuration....

rdsLdap shows:
2017-12-13 14:37:56,939 [Thread-20] INFO ldap.discovery.service - Can't perfom refresh from LDAP for domain () if less then 3 hours has passed from last successful refresh.
2017-12-13 14:58:44,528 [Thread-21] INFO ldap.discovery.service - Can't perfom refresh from LDAP for domain () if less then 3 hours has passed from last successful refresh.
2017-12-13 15:13:47,239 [Thread-22] INFO ldap.discovery.service - Can't perfom refresh from LDAP for domain () if less then 3 hours has passed from last successful refresh.

any help would be appreciated.
SysAider
2
 
Any help? I have tried with SSL enabled and without. I have also updated to 17.4.60. Still not working. I tried deleting credentials on sysaid and deleted integration and re-created. Still not pulling users.

rds.log shows:
2018-01-23 14:03:51,161 [pool-1-thread-25] INFO discovery.service - checking ldap configuration....

with ssl enabled I get the error in rdsldap.log
2018-01-19 13:31:31,143 [pool-1-thread-6] WARN ldap.discovery.service - SSL LDAP integration is not validating the certificate!
SysAid Community Manager Product Team
4866
 
Hi Jonathan,

From what I see you're using SysAid Free, correct? This edition of SysAid does not include LDAP integration. In previous versions, there was a notice in the integration page about this, but it seems like it no longer appears - I'll forward this issue to the team.

If you're interested in LDAP Integration, please consider purchasing a paid version of SysAid -- you can also open a free trial to take it for a test run to see if you're happy with the product.

Cheers,
Danny