I'm unable to reproduce the issue in my testing environment.
In order to investigate the issue, we will need the SysAid logs from your server. To download the logs you can either:
Click on your profile on the top-right of the SysAid screen > About, and in the popup window that opens click on "Download Log File".
If the above doesn't work, please collect following folders/files manually:
...\SysAidServer\root\WEB-INF\logs (entire folder, zipped)
...\SysAidServer\logs (entire folder, zipped)
...\SysAidServer\tomcat\logs (entire folder, zipped)
Afterwards, please create a ticket in our Helpdesk
, copy your issue description, and attach these log files. The support team will investigate this issue.