Hide "Add New Request" for Admins

 
Author
Message
SysAider
6
 
Hello,

how could i hide the "Add New Request" button for Admins in Service Desk-->Requests?

Thanks
SysAid Community Manager Product Team
4874
 
Hi Ivandrago,

Which version of SysAid are you running? What happens if you disable "Change Manager (Design Changes/Problems/Requests), and Create Changes / Problems" options under user permissions? The user might need to logout and login again for the changes to take effect.

Cheers,
Danny
SysAider
6
 
Hi Danny,

we use Enterprise Edition v17.3.57 b2.

It doesnt work for me.


Which HTML is the right one to uncomment "Add New Request"?

Thank you
SysAid Community Manager Product Team
4874
 
I'm not sure it's possible to comment this out in an HTML, but I suggest checking with our Support team, or the Professional Services team.

Cheers,
Danny