Routing rules being ignored

 
Author
Message
SysAider
2
 
We have an issue that has popped up a few weeks ago. We can't identify any changes made that would impact routing rules in such a fashion. No matter what we create, all routing rules are ignored and the tickets are assigned to "admin" instead of the individual in the routing rule.

Attached is a snip from our rules, and a complete list of our general settings. For example I create a ticket for "it phone" which should go to me, even with the 3rd category being "all third categories" it still routes to admin.
SysAider
2
 
We have resolved our own issue. The challenge was on the template for "basic requests"