Good Morning Tech Guys,
Hope this will be a quick one for you guys, but I'm stuck at this point. I have installed sysaid to new VM with mysql db. All seems to be set-up apart from the ticket numbers. We have running instance of sysaid on default DB (derby) and we reached quite a high number by now. We do want to continue the ticket number from there rather than starting off from scratch to avoid any duplication.
Can I please get any advise on how can I set my ticket counter to start-off from specific number, let suppose 50000. Which value need to be change in db to perform this? Will there be any side-effect doing this?
Any advise/suggestion will be highly appreciated.