Assigned Asset carry over to linked request

 
Author
Message
SysAider
10
 
Hi Team,

Is it possible to carry over the asset attached to an incident over to linked requests upon creation?
If we attach an asset to an incident and then create a new linked request, the request appears with no attached asset. Is there any way to fix this out-of-the box?
SysAid Community Manager Product Team
4874
 
Hi CustomMods,

This is not possible, aside for converting the Incident to a Request perhaps. I suggest contacting your account manager to discuss the option of a special project.

Cheers,
Danny