How to auto-fill fields in Incidents after adding Asset?

 
Author
Message
SysAider
1
 
Hi,

Apologies if this is the wrong place to ask this,

I am trying to make the ticket flow a little more logical.

Example: We have an Asset in the Asset list in Sysaid.
One of the fields is a Location List in the Asset.
We also have a Location List in Incidents.
Since an Asset is always at the same Location, and since the Location is already configured in the Asset;
There should be a way to set the Location in the Incident after selecting an Asset. The 2 fields reference the same List, so when an Asset is added, the Location field should be tied to the information saved under the Asset.

Is this possible in Sysaid?

Cheers
SysAider
3
 
Hi FLDSMDFR,

Did you ever work this out as I would like to be able to do this too?

Thanks!