Edit Catagories

 
Author
Message
SysAider
2
 
Hello,
Is there a way to rename existing Categories? The only edit option that seems to be available is to add categories.
SysAid Product Manager Community Manager
5276
 
Hi,

To rename first and second-level categories, you can select the relevant categories from the list, then go to More Actions in the Quick action bar, and select "Rename" on the relevant category level.

Otherwise, the current way to do this is to create a new category, then delete the previous one, and a prompt will appear asking you to assign the SRs connected to the old category, to a new one.

I understand this is not very intuitive, so we will most likely change this in Admin UI/UX redesign in the future.

Cheers,
Danny
SysAider
2
 
Thank you, i wil give these options a try.
Appreciate the help.
Mike