Description od the Service Request Process

 
Author
Message
SysAider
4
 
I am a newcomer and i found information about the customization of the Service Request Forms for example and more specific questions, but i dont found at the moment some document that explain the Service Request Process, how can i document the SRs, to send notes for the Requester, how to close and what information to include, etc.

There is some document that explain this process?

Thanks