Make Non-Automatic Sysaid Messages available to End Users through Self-Service Portal?

 
Author
Message
SysAider
32
 
Is there any way to achieve this? I would like our end users to be able to see all communication on a ticket that was not an Automatic Email Message. I know there is an option to "Hide" all automatic messages in the Admin Portal, but End Users cannot see their communications on a ticket at this time.

Any assistance would be greatly appreciated!

Thank you,

Gina Auer
SysAider
32
 
Does anyone have an answer for this?
SysAider
12
 
I would like to feature request having notes in the Self Service portal SR view.