EndUser Portal improved

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Super SysAider

EndUser Portal improved

Mar. 11, 2019 08:28 AM

Hi Everyone,

Its possible to improve the EndUser Portal with a better look? I don't like the default look&feel of the portal, for me it's from the past.

I wish like to have a refreshed portal, clearly and intuitive.

Do you have another face of the EndUser Portal in your enterprises? Can you share with all of us? Thanks.

Danny Tashiev

SysAid Product Manager Community Manager

5260

Re: EndUser Portal improved

Mar. 11, 2019 08:31 AM

Hi jburgos,

Have you tried out our relatively new Self-Service Portal? You can enable it under Settings > Self-Service Portal > General Settings.

Cheers,
Danny

jburgos

Super SysAider

Re: EndUser Portal improved

Mar. 11, 2019 08:40 AM

I don't have this option under my settings

This option is available on premise?

Danny Tashiev

SysAid Product Manager Community Manager

5260

Re: EndUser Portal improved

Mar. 11, 2019 08:40 AM

Correct. Which version of SysAid are you using?

jburgos

Super SysAider

Re: EndUser Portal improved

Mar. 11, 2019 08:49 AM

v18.1.54 b3

jburgos

Super SysAider

Re: EndUser Portal improved

Mar. 11, 2019 08:55 AM

I found it now ...

but how I can acces to the self service?

Danny Tashiev

SysAid Product Manager Community Manager

5260

Re: EndUser Portal improved

Mar. 11, 2019 08:57 AM

Please check the "Enable the Self-Service Portal" checkbox, and click Save. It will now appear under your username menu. You can customize it under Settings > Self-Service Portal > Self-Service Portal Settings. Once you're happy with the results, you can switch it to be the default portal.

Cheers,
Danny

jburgos

Super SysAider

Re: EndUser Portal improved

Mar. 11, 2019 09:14 AM

Thank you , finally I found it.

I'm going to try.

Maayan Karstaedt

SysAid Product Manager Community Manager

322

Re: EndUser Portal improved

Dec. 02, 2021 11:27 AM

ICYMI, we launched SysAid’s modern Self-Service Portal (SSP) a while back, and now we’re ready to say farewell to the legacy End-User Portal (EUP).

For our cloud customers, this change is already in progress and will be completed by the end of 2021! For our on-premises customers, the EUP will be sunsetted in the Q1 2022 release.

Looking to learn more about what a SSP is all about, read up about it here..

Also, be sure to join our webinar on December 8th . at 10 am ET where we’ll cover what the transition from the EUP means for you, and how to boost your self-service capabilities and employee adoption to the next level.

Onwards and Upwards!
Maayan

EndUser Portal improved

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