EndUser Portal improved

 
Author
Message
Super SysAider
50
 
Hi Everyone,

Its possible to improve the EndUser Portal with a better look? I don't like the default look&feel of the portal, for me it's from the past.

I wish like to have a refreshed portal, clearly and intuitive.

Do you have another face of the EndUser Portal in your enterprises? Can you share with all of us? Thanks.
SysAid Product Manager Community Manager
5260
 
Hi jburgos,

Have you tried out our relatively new Self-Service Portal? You can enable it under Settings > Self-Service Portal > General Settings.

Cheers,
Danny
Super SysAider
50
 
I don't have this option under my settings

This option is available on premise?
SysAid Product Manager Community Manager
5260
 
Correct. Which version of SysAid are you using?
Super SysAider
50
 
v18.1.54 b3
Super SysAider
50
 
I found it now ...

but how I can acces to the self service?
SysAid Product Manager Community Manager
5260
 
Please check the "Enable the Self-Service Portal" checkbox, and click Save. It will now appear under your username menu. You can customize it under Settings > Self-Service Portal > Self-Service Portal Settings. Once you're happy with the results, you can switch it to be the default portal.

Cheers,
Danny
Super SysAider
50
 
Thank you , finally I found it.

I'm going to try.
SysAid Product Manager Community Manager
126
 


ICYMI, we launched SysAid’s modern Self-Service Portal (SSP) a while back, and now we’re ready to say farewell to the legacy End-User Portal (EUP).

For our cloud customers, this change is already in progress and will be completed by the end of 2021! For our on-premises customers, the EUP will be sunsetted in the Q1 2022 release.

Looking to learn more about what a SSP is all about, read up about it here..

Also, be sure to join our webinar on December 8th . at 10 am ET where we’ll cover what the transition from the EUP means for you, and how to boost your self-service capabilities and employee adoption to the next level.

Onwards and Upwards!
Maayan